In what circumstances does a customer have the right to file a complaint about your service?

Everyone works to earn a living.You, too, do your very best to ensure that your work brings joy not only to you, but above all to your clients.When it comes to her nails and hands, the client receives the best knowledge and skills from you.Even so, he comes in with a complaint.What to do, how to act, how to talk about these unpleasant issues?Below are a few examples of complaints related to nail styling.

A broken or cracked fingernail.
This tends to happen most often to new clients who aren't used to wearing longer nails.
Advice – Repair the damage at your own expense if the client comes to you within a week of the styling being completed. After that date, you have the right to demand payment for your work.While you're at it, let the customer know what she should avoid so the problem doesn't happen again.

Air pockets under gel or acrylic.
There can be many reasons, such as: the quality of the products used, mixing products from different manufacturers, poor preparation of the nail plate, nail plate allergies, the applied product coming into contact with the cuticles, applying the mixture with a brush that has trapped air, an improper ratio of acrylic powder to liquid, or picking at the styled nails.
Advice – In this case, you should have your nails fixed at your own expense.File down the area, remove the air bubble with a file or a drill bit, apply Line Out , then apply the base gel and follow with the 1-phase gel.In acrylic painting, use "Line Out" as well, and then follow the rules of the acrylic method.

Matte Nails.
Here, we distinguish between two basic situations: nails that have been matted at the salon during the styling process, and nails that have become matted after a few days.In the first situation, you need to know whether the material you're working with (especially when polishing it) can be cleaned with Cleaner or not.For the most part, gloss-enhancing gels applied as the final layer should not be washed off with Cleaner, but there are some that require it.Also, while curing the gel under the lamp, make sure the client positions her nails correctly inside the lamp..In this case, you need to make sure your nails have a perfect shine.
Second scenario—if a client returns after some time claiming that her nails look dull, ask her if she’s been working with cleaning products, powders, or liquids with high chemical concentrations without wearing protective gloves.This is actually a common reason why nails lose their shine.In this case, it's not your fault, and you should inform the client about the payment for the additional work.Don't refuse to help.

My nails are yellow.
A common cause of yellowing nails (aside from smoking) is using tanning beds and self-tanning products and tanning lotions.
Tip - When speaking with a client, try to find out if she uses the above products while tanning, and apply the appropriate material in advance.You can apply nail polish, a top coat, or gels containing the Royal Gel Mirror Finish absorber , Profi Sun Seal gel , UV Coat , and Sunscreen Sealer , which protect against yellowing of the nails and preserve the white tip of a French manicure..Unfortunately, that might not be enough, so at the client's request, you should fix her nails and let her know how much it will cost her..

Fading Nail Art.
Decorations that are not embedded in gel or acrylic are usually placed on a styled nail.Nail tip adhesive is most commonly used for attachment.Genuine Swarovski Elements crystals— , —look truly unique on the nails, resembling fine jewelry..Unfortunately, such decorations are often a source of worry for less attentive customers.
Tip - Suggest that the client buy some glue and a few spare crystals so she can fill in the gap herself; she’ll also need a pair of tweezers.Otherwise, provide the service while informing the customer of the costs she will incur.The same applies to 3D acrylic decorations.A nail technician has no control over a client’s behavior outside the nail salon, so it’s difficult to guarantee 100% that the nail art won’t come off.

A Problem with the Paint Job.
Depending on the quality of the nail polish, drying time may vary.Sometimes it takes a few or even more than a few minutes for the nail polish to dry completely.While waiting for the polish to dry, the client may accidentally ruin your work—for example, by searching for something in her purse or touching the drying coat.
Tip - Let the client know how long the polish will take to dry and ask her to be patient.To speed up the drying process, you can use a nail polish dryer.You absolutely must fix the problem, even if it was the customer's fault, without charging any additional fee for it..

Every customer wants to be well taken care of and wants to be sure that she has come to someone with the right knowledge and professionalism.Do your best to make sure she leaves happy, and you'll definitely never regret it..And even though the customer isn't always right, sometimes the only option is to grit your teeth and tell yourself that THE CUSTOMER IS ALWAYS RIGHT.Sometimes it's hard to bring yourself to do it, but it's worth making sure your clients continue to enjoy using your services.
But don't let yourself be taken advantage of again.If you notice that a customer tends to take advantage of your kindness, don't hesitate to tell her—sometimes it's better not to have that kind of customer than to constantly lose money on the business..

Depending on advancements and the introduction of new techniques and products for nail styling, the variety of complaints received may vary.The point is to make sure you're always up to date and always know how to handle unpleasant situations.
We hope you won't have any complaints.

Need more information?Be sure to also read the article "Air bubbles in the nail polish?How to Fix This?"
We also recommend this article: Insurance in the Beauty Industry